Support
Write your question to destek@ekiplio.online. If you write from your account's e-mail address and include the screen or the steps, we can help faster.
Frequently asked questions
How do I join Ekiplio?
If you own the business, you create it in the app. If you are staff, tap the invite link your manager sent, or enter the code under “I have an invitation code” in the app.
The invite link does not open the app.
Make sure the app is installed, open the link in a browser and try the “Open the app” button. If that still fails, enter the code from the invite e-mail on the “I have an invitation code” screen.
What if I do not grant location permission?
The job still starts; the stamp is marked “without location” and the manager can see it. You can turn the permission on later in your device settings.
Is my location tracked all the time?
No. Location is taken once, only when you start a job, finish a job, take a proof photo or collect a signature. There is no background location.
Does it work without internet?
Yes. Start, finish, photo and signature actions are queued and sent in order when the connection returns.
Can staff use the web panel?
Yes. The web panel is open to every role; staff sign in with the same account. Managers and team leads use tables, kanban and reports.
Which devices does it run on?
iPhone, iPad and Android phones, and in the browser through the web panel.
How do I delete my account?
In the app, use “Delete account” under Settings. If you cannot reach the app, send a request through the account deletion page.
Still need help?
Write to us and we will reply on business days.